Your Privacy at Vaidora
Last updated: 6 May 2026 · Effective immediately upon use of vaidora.in or our WhatsApp consultation service.
1. Who We Are
Vaidora Health Tech ("Vaidora", "we", "us", or "our") operates the website vaidora.in and provides Ayurvedic health consultations via WhatsApp. Our registered contact is vaidora@vaidora.in.
This policy explains exactly what personal data we collect, why we collect it, how long we keep it, and how you can control or delete it.
2. Data We Collect and Why
We collect only what is necessary to provide your consultation. Here is a precise breakdown:
| Data | How collected | Purpose | Retention |
|---|---|---|---|
| Name | You enter it on our consultation form | To address you correctly in your consultation | As long as your case file is active (max 2 years) |
| Phone number (WhatsApp) | You provide it voluntarily | To send your consultation plan and follow-up messages via WhatsApp | As long as you remain a patient or until you request deletion |
| Age and gender | Consultation form | Required for accurate Ayurvedic diagnosis (Dosha analysis is age/gender-specific) | Same as case file |
| Health concern details | Consultation form (hair, skin, gut, stress questions) | Shared with your assigned doctor to build your treatment plan | Same as case file |
| Lifestyle data (diet, sleep, stress) | Consultation form | Used by the doctor to create personalised protocol | Same as case file |
| Payment confirmation | WhatsApp message or UPI confirmation | To verify your ₹99 booking and process access to the doctor | 7 years (required by Indian tax law) |
| Device type, browser, IP address | Automatically from our website server | Security, fraud prevention, and basic site analytics | 90 days, then auto-deleted |
3. How Your Data Is Shared
We do not sell your data. We do not run ads targeting you based on health data. Your data is shared only in these specific cases:
- Your assigned Vaidora doctor: receives your consultation form data to diagnose and plan your treatment. Doctors are contractually bound to doctor-patient confidentiality.
- WhatsApp (Meta): messages sent via WhatsApp are subject to Meta's own privacy policy. We use WhatsApp only for consultation delivery and follow-up — not for marketing.
- Payment processors: if you pay via UPI or a payment link, that processor receives only the transaction amount and a reference ID — not your health data.
- Legal requirements: if a court order, police request, or Indian law requires us to disclose data, we will comply and notify you unless prohibited by law.
We never share your health data with insurance companies, pharmaceutical companies, or advertising networks.
4. How We Store and Protect Your Data
- Form submissions are transmitted over HTTPS (TLS 1.2+). No health data is stored in plain text.
- WhatsApp messages are end-to-end encrypted by Meta. Vaidora does not store chat transcripts on external servers.
- Doctor access is restricted — only the doctor assigned to your case can view your data. Credentials are individually managed and renewed regularly.
- We do not use third-party analytics tools (like Google Analytics) that track health-related behaviour across the web.
5. Cookies
We use the following cookies on vaidora.in:
| Data | How collected | Purpose | Retention |
|---|---|---|---|
| vaidora_launch_deadline | localStorage (not a cookie) | Stores the first time you visited so the countdown timer is accurate | 7 days, then automatically expires |
| Session cookies | Browser default | Keep you logged in if you access any authenticated section | Deleted when you close the browser |
We do not use tracking cookies, ad cookies, or third-party behavioral cookies.
6. Your Rights
Under Indian IT laws and global best practices, you have the right to:
- Access: request a copy of all personal data we hold about you.
- Correction: ask us to fix incorrect data (e.g. wrong phone number or health details).
- Deletion: request that we permanently delete your case file, consultation history, and personal data. We will do this within 14 business days. Note: payment records must be retained for 7 years under GST law.
- Withdrawal of consent: stop receiving WhatsApp messages from us at any time by sending "STOP" to our number or emailing us.
- Data portability: receive your data in a readable format (PDF or CSV) within 10 business days of request.
To exercise any of these rights, email us at vaidora@vaidora.in or WhatsApp us at +91 78109 09767. We respond within 5 business days.
7. Children's Data
Vaidora's service is intended for individuals aged 12 and above. For users between 12–17 years of age, a parent or guardian must accompany and consent to the consultation. We do not knowingly collect data from anyone under 12. If a parent or guardian believes their child (under 12) has submitted data to us, please contact us immediately at vaidora@vaidora.in and we will delete it within 48 hours.
8. Changes to This Policy
If we materially change how we handle your data, we will post the updated policy here with a new "Last Updated" date and, if the change is significant, notify active patients via WhatsApp at least 7 days in advance.
Continued use of our service after a policy update indicates acceptance of the revised terms.
9. Contact Us
For any privacy-related questions, data requests, or complaints:
Vaidora Health Tech
📧 vaidora@vaidora.in
📱 WhatsApp: +91 78109 09767
🌐 vaidora.in
📍 India