Contact
Talk to a person, not a bot
Every message is read by someone on our team. We reply within one working day, usually much sooner.
Monday to Saturday, 10:00 am to 8:00 pm IST. Messages outside those hours are answered the next working morning.
For a medical emergency, don't message us — call 112 in India, or your local emergency number, or go to the nearest hospital. For mental-health support in India, Tele-MANAS is free on 14416.
On a computer?Scan with your phone's camera to open the chat in WhatsApp.
Your account
See upcoming consultations, cancel, and download prescriptions yourself from your patient account.
Medical questions
We can't give medical advice by message. Advice comes from a doctor who has taken your history — that is what a consultation is for. If you are already a patient and something has changed, tell us and your doctor will advise.
Your data
To get a copy of your data, correct it or have it deleted, email us from the address on your record. We reply within 30 days. See the privacy policy.
Complaints
Write to our Grievance Officer at vaidora@vaidora.in with “Grievance” in the subject. We acknowledge within 48 hours.
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