Cancellation & Refund Policy

Cancelling a consultation

You can cancel from your patient account, or by messaging us. What happens next depends on how much notice you give.

More than 24 hours before

Full refund, or reschedule at no cost — your choice. Rescheduling is usually faster than waiting for a refund to settle.

Between 2 and 24 hours before

You can reschedule once at no cost. If you would rather cancel, we refund 50%, because the slot is unlikely to be filled at that notice.

Less than 2 hours before, or not attending

No refund, and the online cancellation option closes. Message us anyway — if something genuinely went wrong, we would rather hear it and use our judgement than apply a rule blindly.

When we cancel

If a practitioner is unavailable or we cancel for any reason, you get a full refund or a slot of your choosing, whichever you prefer. This applies regardless of notice.

If the consultation did not happen properly

If the call failed, the practitioner did not join, or the session was cut short by a technical problem on our side, tell us within 48 hours. We will either rebook you at no cost or refund in full.

Treatment packages and subscriptions

• Before the first consultation: full refund.
• After the first consultation: we refund the unused portion, minus the cost of consultations already held at their standalone price.
• Medicines already dispatched cannot be refunded, for the same reason no pharmacy takes medicine back — we cannot verify how it has been stored.
• Monthly subscriptions can be cancelled any time and stop at the end of the paid period.

How refunds are paid

Refunds go back to the original payment method. We start the refund within 2 working days of approving it. Your bank then takes its own time — typically 5 to 7 working days for cards and UPI. That last part is outside our control.

How to ask for a refund

Message us on WhatsApp or email with your name and the booking date. You do not need to give a reason. We will confirm the outcome within one working day.

Disputes

If you disagree with a decision, reply and ask for it to be reviewed. We would rather settle it directly than have you raise a chargeback, which takes far longer for everyone.